ServiceNow Solutions to Scale Your Platform
HelpScale: ServiceNow Excellence. From ITSM implementation to custom app development and integrations, we deliver expertise that drives innovation and efficiency.
Our Services
How We Can Help Your Business
HelpScale offers comprehensive ServiceNow consulting services to transform your business workflows and maximize your ServiceNow investment.
ITSM Implementation
Expert implementation of ServiceNow ITSM modules including Incident, Problem, Change, and Service Request Management to streamline IT operations.
Custom Application Development
Building tailored applications on the ServiceNow platform to address your unique business requirements and extend platform capabilities.
Platform Integrations
Seamlessly connect ServiceNow with your existing enterprise systems to create unified workflows and eliminate data silos.
Process Optimization
Analyzing and refining your ITIL processes to align with industry best practices and maximize operational efficiency.
Platform Administration
Providing ongoing platform support, system health checks, and administration to ensure your ServiceNow instance runs optimally.
Training & Knowledge Transfer
Comprehensive training for administrators, developers, and end-users to build self-sufficiency within your organization.
About HelpScale
ServiceNow Expertise You Can Trust
Specialized ServiceNow Expertise
HelpScale delivers high-quality ServiceNow consulting services with a focus on excellence and customer satisfaction. We leverage deep platform expertise to solve complex challenges and drive digital transformation.Deep Platform Knowledge
With experience dating back to 2012, we bring extensive knowledge of the ServiceNow platform and its evolution over time.
Focus on Business Outcomes
We align technology implementations with your business goals to deliver measurable value and ROI.
Adaptable Partnership Model
Whether you need project-based consulting or ongoing support, we tailor our services to match your needs and timeline.
Our Approach to ServiceNow Consulting
Discovery & Assessment
We begin by understanding your current state, pain points, and business objectives to establish a clear vision for success.
Solution Design
Our experts design a tailored ServiceNow solution that addresses your specific needs while aligning with platform best practices.
Implementation
We execute the implementation with careful attention to detail, ensuring the solution meets all requirements and quality standards.
Knowledge Transfer
We provide comprehensive training and documentation to empower your team to manage and evolve the solution over time.
Our Capabilities
ServiceNow Platform Expertise
Our specialized knowledge spans across the entire ServiceNow ecosystem.
Incident, Problem, Change, Request, Knowledge, and Service Catalog implementation and optimization.
Building tailored applications on the Now Platform to address unique business requirements.
Connecting ServiceNow with enterprise systems using REST, SOAP, MID Server, and Integration Hub.
Enhancing system performance through optimized configurations, scripts, and database queries.
Designing and implementing automated workflows to reduce manual effort and improve efficiency.
Creating insightful dashboards and reports to drive data-informed decision making.
FAQs
Frequently Asked Questions
Find answers to common questions about our ServiceNow consulting services.
What makes HelpScale different from other ServiceNow service providers?
HelpScale combines deep ServiceNow technical knowledge with a focus on business outcomes. We pride ourselves on delivering personalized service and becoming a natural extension of your team. Every client deserves excellent service, something larger consulting firms don't match without their "A-Team" often reserved for the costliest engagements.
How long does a typical ServiceNow implementation take?
Implementation timeframes vary based on complexity and scope. A basic ITSM implementation might take 8-12 weeks, while more complex enterprise-wide deployments can take 6+ months. During our initial consultation, we'll provide a tailored timeline for your specific needs.
Do you provide post-implementation support?
Yes, we offer flexible support options including managed services, admin-as-a-service, and on-call technical support to ensure your ServiceNow instance continues to perform optimally and evolve with your business needs.
Can you help with ServiceNow upgrades?
Absolutely. We specialize in planning and executing smooth ServiceNow upgrades, ensuring all customizations and integrations continue to work properly while helping you leverage new platform capabilities.
What ServiceNow certifications do you hold?
Our team holds various ServiceNow certifications including System Administrator, Implementation Specialist, Application Developer, and ITIL certifications to ensure we deliver according to platform best practices and industry standards.
How do you approach requirements gathering and solution design?
We bring a pragmatic partnership approach to every engagement. We're not afraid to have candid conversations when certain asks might create future complications. Our role isn't just implementation, but guiding toward sustainable solutions that balance immediate needs with long-term platform health. This consultative approach ultimately saves you time, money, and frustration down the road.
Ready to partner with ServiceNow experts?
Contact HelpScale today to discuss how our consulting services and applications will scale the way your business works with ServiceNow.